Customer satisfaction is important to us. Please read our Return and Refund Policy carefully.
Return Eligibility
Products may be eligible for return if:
- Return request is made within [7 DAYS] of delivery.
- Product is unused and in original condition.
- Original packaging, accessories, manuals, and invoices are included.
- Product is not damaged due to customer misuse.
Non-Returnable Items
The following items are generally not eligible for return unless received damaged or defective:
- Personal care products
- Hygiene items
- Opened consumables
- Gift cards
- Customised or personalised products
- Clearance or final sale items
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within [7 DAYS]
- Provide clear photos or videos
- Include your order number
After verification, we will arrange a replacement, exchange, or refund as appropriate.
Refund Process
Once your returned item is received and inspected:
- You will be notified of the outcome.
- Approved refunds will be processed to the original payment method.
- Refunds are generally completed within 7days.
For Cash on Delivery orders, refunds may be made via bank transfer, UPI, or another mutually agreed method.
Exchanges
Eligible products may be exchanged for the same item, subject to stock availability.
Return Shipping Costs
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- For other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.
Cancellation
Orders may be cancelled before shipment. Once shipped, cancellations may not be possible and the Return Policy will apply.
Contact Information
Email: [famira.ind.in@gmail.com]
Please include your order number in all correspondence so we can assist you promptly.